OUR STORY
Long ago, innovative Internet Service Providers roamed the planet. Fierce competition fueled high levels of service and kept prices reasonable. Choices were plentiful. More the rule than exception, service was cheerful, responsive, and technically astute. From the capable minds of the local ISP, was born the lucrative Internet and all its potential. It offered a new way of communicating, living, working, and shopping.
Then the giant telecom companies and other large corporate entities decided to get their share of it.
After struggling to match the performance and quality of local ISPs, the telecoms realized it was easier to dominate by doing something only large telecom companies can do: use their enormous financial reserves to offer services at unsustainably low prices.
Consumers soon learned that low prices meant low quality and zero support. They were not getting the same high value provided by the local ISPs. Unable to offer quality and performance due to their low-margin, high-volume models, the telecoms took the service out of ISP.
In the late 1990s, competition among ISPs, telephone companies and cable operators over the broadband market further drove down prices at a time when marketing and infrastructure demands skyrocketed. It forced many to consider an exit strategy.
With blood in the water, the telecoms had yet one more card to play. Their acquisitions of ISPs threw the entire industry into turmoil, leaving affected Internet subscribers in shaky and incapable hands. Once-successful ISP service formulas were finally discarded by those who thought they knew better.
Thus began the dynamic dot-com extinction on a grand scale.
Like nature, people have a way of bouncing back. So it is true for acquired Internet service providers that watched their companies collapse at the hands of others. They just start over again when the time is right, and do it right. That is what I2B has done.
I2B MEANS "INTERNET TO BUSINESS"
The original innovators of San Diego's largest and most successful ISPs have teamed up to once again deploy the same successful formula that works in any economic climate. The key ingredients are:
- Service is the ISP’s middle name
- Value the customer and always remember who pays your salary
- Never stop innovating even if you're the leader
- Be passionate about technology and use it appropriately for business
- Quality products and services come only from quality people
- Do only what you can do well and don't fake the rest
"Our purpose is simple: deliver local support, high-performance, managed, hassle-free service," says I2B CEO, Timothy K. Sears. Sears owned and operated CONNECTnet. Together with the original innovators of CTS Network Services, I2B has assembled a venerable team of ISP all-stars.
"I2B is not interested in just setting up a customer on a T1 and waiting for them to call when they have a problem. We're all about providing managed solutions that help customers succeed in their businesses by using our products. We do it with a sustainable price, performance, and service model. We did it before. We're bringing it back home again."